Please note that due to COVID-19, all items purchased after March 1, 2020 are considered final sale. Thank you for your understanding.

For all items purchased before March 1, 2020:
  • Freend Kat offers a 14 calendar day return policy, which starts from the day the courier delivered your package to the destination address.  Please e-mail
  • Our products are packaged in a box.  Inside the box, the product is sealed in its original bag.  For hygiene reasons, we are unable to accept returns on scarves where this bag has been opened.
  • We can only provide refunds to the original purchaser. If you've been gifted the item, and would like to return it, we can provide you with a Freend Kat online gift card for store credit. Email us at
  • Return shipping fees are the responsibility of the buyer.  A 20% restocking fee may also be charged at our discretion.
  • The shipping method used for the return must be trackable.  The buyer assumes the risks associated with the return shipment.
  • We cannot refund shipping fees, customs or duties fees.
  • Unfortunately, we cannot accept returns on orders that have been shipped outside of the USA & Canada.


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