Frequently Asked Questions

If your question is not listed below, feel free to email us at

  1. Where are your scarves made?
    Our scarves are made in production facilities in Toronto, Canada.
  2. Can I buy your products at any physical retail stores?
    At this time, our scarves are only available online at
  3. What is TENCEL™ Lyocell and how is it beneficial for sensitive skin? TENCEL™ Lyocell is a plant-based fiber derived from sustainable wood sources and uses a eco-friendly process over 99% of the low toxicity solvents used are recovered and recycled.
    TENCEL™ Lyocell is found to be one of the best fabrics to reduce itching and improve comfort for those with sensitive skin.  It provides fabrics with a breathable smooth surface area which enables long lasting comfort and softness.  TENCEL™ Lyocell’s natural moisture management properties provides an environment unfavorable for bacterial growth.
  4. What currency am I charged in?
    All prices are in US dollar (USD $), with the exception of orders with a Canadian shipping address. Orders with a Canadian shipping address will be charged in Canadian dollars (CAD $).
  5. Where does Freend Kat ship to?
    We currently have posted rates at the checkout to Canada, USA, UK, Australia, Belgium, France, Hong Kong, Singapore, Switzerland and South Korea. If your country is not listed and you are considering to make a purchase, email us at
  6. Can I amend or cancel an order?
    Yes, e-mail us as soon as possible at Unfortunately, we cannot change an order once it has left our facility.
  7. Help - I just bought a scarf but want a different color instead
    Yes, e-mail as soon as possible at We will be happy to make the change.  Unfortunately, we cannot change an order once it has left our facility.
  8. What is your return policy?
    Due to COVID-19 and for the safety of our customers and team members, all items purchased after March 1, 2020 are considered final sale.
  9. How do I take good care of my Freend Kat scarf?
    Freend Kat scarves are machine washable using the gentle-cycle with cold water.  
    - Wash and dry with like colors. We recommend washing the scarf in a mesh laundry wash bag.
    - Do not bleach. 
    - Tumble Dry on low heat and remove immediately after drying (saves you the trouble from ironing). Alternatively, another easy way is hang the scarf to dry. 
    -  You can iron the scarf using the low heat setting,


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