Shipping

last updated: November 18, 2024

Canada Post is currently experiencing a strike, but we want to reassure you that this will not affect our ability to ship orders.

Canadian Orders: We’ve partnered with alternate shipping providers to ensure your orders are delivered reliably.

Rural/PO Box Deliveries: Please note that there are currently no alternative carriers with full rural or P.O. box coverage in Canada. If your address falls into these categories, shipping will be paused until the strike is resolved.

USA and International Orders: These are not affected as we do not use Canada Post for these shipments.

For the safety of our customers and team members, all sales are final.
All Freend Kat team members are fully vaccinated.
Our new health and safety measures include (but not limited to):
- Enhanced cleaning protocols, including regular disinfecting and sanitizing of high touch surfaces and equipment.
- Team members wear masks and gloves.

Canada - FREE
USA & UK - starting at USD$14.99
Australia, Belgium, France, Hong Kong, Japan, Singapore, South Korea, Switzerland - starting at USD$16
Enter your shipping address at check out to receive the exact shipping amount.
If your country is not listed in the drop down for shipping, please contact us at info@freendkat.com for an international shipping quote

PROCESSING AND SHIPPING

Packages typically ship from Toronto within 1-3 business days of your order confirmation.
Shipping to listed countries in the check out is tracked by default. Most Canadian & USA orders typically arrive within 5 - 8 business days*. Delays by the shipping carrier or customs are outside our control.
Shipping rates depend on weight and the number of items ordered. Rates will be determined according to weight and destination at the time of check out.
If you'd like to order more than 6 scarves, please email us at info@freendkat.com for a shipping quote.
If you'd like your order to be shipped by an express courier service, please email us at info@freendkat.com for a shipping quote.

Orders shipped outside of Canada (ie. USA, UK) may be subject to import fees, customs, duties, value added taxes (VAT), etc. which are not included in the prices and shipping costs listed on our website.
Freend Kat has no control over these fees and can't estimate or confirm what these fees would be, since customs policies and import duties vary from country to country. These fees are the responsibility of the customer.
Packages will be marked at full value in accordance with the law.
Packages shipped outside of USA and Canada may take up to 30 business days to arrive due to customs or service delays.