Shipping

 *COVID-19 UPDATES:

  • We are still shipping!
  • There may be delays in shipping due to reduced domestic/international airline flight availability and strict safety precautionary measures.
  • We are doing everything we can to get your orders to you as quickly as possible and will send you an email with all shipping and delivery information as soon as your order is on the way. 
  • For the safety of our customers and employees, all items purchased after March 1, 2020 are considered final sale.
  • Our new health and safety measures include (but not limited to): 
    - Enhanced cleaning protocols, including regular disinfecting and sanitizing of high touch surfaces and equipment.
    - Team members wear masks and gloves.
  • Thank you for your patience!

 PROCESSING AND SHIPPING

  • Packages typically ship from Toronto within 1-3 business days of your order confirmation.
  • Shipping to listed countries in the check out is tracked by default. Most Canadian & USA orders typically arrive within 2 - 8 business days*.  Delays by the shipping carrier or customs are outside our control.
  • Shipping rates depend on weight and the number of items ordered. Rates will be determined according to weight and destination at the time of check out.
  • If you'd like to order more than 6 scarves, please email us at info@freendkat.com for a shipping quote.
  • If you'd like your order to be shipped by an express courier service, please email us at info@freendkat.com for a shipping quote.

ORDERS SHIPPED OUTSIDE OF CANADA:

  • All orders shipped outside of USA & Canada are final.
  • Orders shipped outside of Canada (ie. USA, UK) may be subject to import fees, customs, duties, value added taxes (VAT), etc. which are not included in the prices and shipping costs listed on our website. 
  • Freend Kat has no control over these fees and can't estimate or confirm what these fees would be, since customs policies and import duties vary from country to country. These fees are the responsibility of the customer.

  • Packages will be marked at full value in accordance with the law.

  • Packages Shipped Outside of USA and Canada may take up to 4 weeks* to arrive due to customs or the couriers. 

  • If your country is not listed in the drop down for shipping, please contact us at info@freendkat.com for an international shipping quote.

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